转载自July 2024 Update on Instability Reports on Intel Core 13th and 14th Gen Desktop Processors – Intel Community

原文

Based on extensive analysis of Intel Core 13th/14th Gen desktop processors returned to us due to instability issues, we have determined that elevated operating voltage is causing instability issues in some 13th/14th Gen desktop processors. Our analysis of returned processors confirms that the elevated operating voltage is stemming from a microcode algorithm resulting in incorrect voltage requests to the processor.

Intel is delivering a microcode patch which addresses the root cause of exposure to elevated voltages. We are continuing validation to ensure that scenarios of instability reported to Intel regarding its Core 13th/14th Gen desktop processors are addressed. Intel is currently targeting mid-August for patch release to partners following full validation.

Intel is committed to making this right with our customers, and we continue asking any customers currently experiencing instability issues on their Intel Core 13th/14th Gen desktop processors reach out to Intel Customer Support for further assistance.

根据对因不稳定问题而退回给我们的英特尔酷睿第 13/14 代台式机处理器的广泛分析，我们确定工作电压升高会导致某些第 13/14 代台式机处理器出现不稳定问题。我们对返回的处理器的分析证实，升高的工作电压源于微码算法，导致对处理器的电压请求不正确。

英特尔正在提供一个微码补丁，该补丁解决了暴露于高电压的根本原因。我们将继续进行验证，以确保向英特尔报告的有关其第 13 代/第 14 代酷睿台式机处理器的不稳定情况得到解决。英特尔目前的目标是在 8 月中旬在全面验证后向合作伙伴发布补丁。

英特尔致力于与我们的客户一起解决这个问题，我们继续要求任何当前在其英特尔酷睿第 13 代/第 14 代台式机处理器上遇到不稳定问题的客户向英特尔客户支持寻求进一步的帮助。